Impact refers to creating change, which can be positive or negative and either intended or unintended. For charities or social enterprises, it’s about understanding how to effectively help their target community through planning the desired outcomes of their services, doing by collecting the right information to know if they’re achieving their goals, assessing what impact they’re having and learning from the results to improve their work.

A process for thinking about an organisation or project’s ‘story’ a theory of change is a great way to clearly articulate the social impact you want to deliver. It encourages developing a clear plan for how to help to address a social need in your community and how change happens in the short, medium and long term. Theory of change is often associated with some sort of visual map but could also be set out as a set of tables or charts.

A contract is an agreement that specifies certain legally enforceable rights that obligations to two or more parties. A contract typically involves the transfer or delivery of good, services or, money.

Payment by results refers to a programme where payments are made after the achievement of pre-agreed results, rather than being made up front to fund future activities. These can sometimes take for of Social Outcomes Contract.

The Dormant Assets Scheme unlocks money from forgotten bank and building society accounts, if these lost funds cannot be returned to their owners money can be transferred to the Dormant Assets Scheme to be distributed to defined recipients who fund social and environmental initiatives

A mutual bank is a cooperative financial institution owned by its depositors or customers. They include mutual organisation, mutual savings banks and cooperative banking. Unlike traditional banks, which prioritise shareholder profits, mutual banks focus on serving their members’ interests. they reinvest profits back into the institution to benefit customers, offer a rang of banking services and often have a community-oriented approach.