- Reports a positive experience of mental health care and support services (including e.g.
feelings of satisfaction, confidence, safety)
- Reports good levels of responsiveness to needs
- Reports that they feel supported to improve their quality of life in relation to their mental
health
- Is able to manage their own support as much as they wish, so that are in control of what, how
and when support is delivered to match their needs
- Family members, friends and carers report they have been included or consulted in discussions
about the person they care for, and in planning and influencing service design
- Family members, friends and carers report overall satisfaction with mental health services
- Has safe access to mental health services and support with their carers or family
- Reports a positive experience of integrated care
