- Reports a positive experience of healthcare and support services (including e.g. feelings of
satisfaction and feeling safe)
- Reports good levels of responsiveness to needs
- Reports that they feel supported to improve their quality of life in relation to their health
- Is able to manage their own support as much as they wish, so they are in control of what, how
and when support is delivered to match their needs
- Family members, friends and carers report they have been included or consulted in discussions
about the person they care for, and in planning and influencing service design
- Family members, friends and carers report overall satisfaction with healthcare and social care
services
- Has safe access to health services and support with their carers or family
- Reports a positive experience of integrated care
